1. $10.95 Flat Rate Shipping for QLD & NSW
Approximate delivery time: 5 - 7 Business Days (shipped from Brisbane QLD, please allow longer for interstate, rural and remote areas).
2. $13.50 Flat Rate Shipping for VIC, WA, NT & TAS
Approximate delivery time: 7- 10 Business Days (shipped from Brisbane QLD, please allow longer for rural and remote areas).
3. QLD & NSW FREE Shipping, courier delivery on all orders $100.00 or more.
All Other States & Territories, courier delivery on all orders $200.00 or more.
Approximate delivery time: 5 - 10 Business Days (shipped from Brisbane QLD, please allow longer for interstate/rural/remote areas).
4. FREE In Salon Pickup (click and collect)
Timing: Orders will be ready for pickup on notification within 3 - 5 Business Days. Please note that we will contact you to confirm when your order is ready for collection.
Please Note: The above delivery timeframes are a Guide Only. In the event that your order item is delayed for any reason, our customer service team will be in touch via email or phone to discuss options.
S+S Hair.Beauty will take every possible precaution to ensure that goods are dispatched & arrive to you in perfect condition.
Please Note: All Courier dispatched parcels require a signature upon delivery. If you are not at the Delivery Address when your parcel arrives, the Courier will leave contact details for you to arrange re-delivery at a later time/day. In the unlikely event that you have not received your parcel within the timeframes stated above, please do not hesitate to give us a call, and one of our friendly team members will be happy to track your parcel and keep you informed of its estimated time/day of arrival.
30 Day Returns Policy:
If you are not 100% satisfied with your purchase, and the product is in original unopened condition, we will happily accept your return within 30 days of purchase, and issue you with a refund. Just email our friendly customer service team. Your refund will be processed once returned goods are received.
30 Day Returns Policy Terms & Conditions:
- You must contact us to obtain a Return Authorisation before returning goods to us.
- 30 Day Policy starts from the date the goods were ordered.
- Return postage/delivery is at the expense of the customer.
- Product must be returned and arrive back to us in original new condition, including unopened packaging and contents.
- On receipt of your returned goods, the items will be inspected to ensure the above conditions are met for a credit to be issued. If goods are found to be damaged, opened or not in resaleable condition, goods will be re-sent to you at your expense and no credit will be issued.
Faulty Goods & Product Warranty Information:
If you believe you have received a faulty item, please contact us immediately via email.
Please ensure you keep your receipt/tax invoice for claims under Warranty for Electrical items (see below for Product Warranty information). Product Warranties for Electrical items are 12 months from date of purchase, and are held by the Manufacturer. Product Warranties are therefore dependent upon the Manufacturers conditions being met. Returning the item to us will be at your expense, however S+S Hair.Beauty will cover all costs involved in shipping your item to the Manufacturer for testing, repair or replacement while under the Warranty period.